Wednesday, 5 October 2011

Can You Afford to Ignore Social Media?


A couple of years ago, the jury was out when considering whether the use of social media delivered commercial benefits for martial arts academies in the UK.


Whilst growing in popularity, the use of social networking sites such as Facebook were historically seen as personal rather than business communication channels. However, as social media has evolved and matured, martial arts schools can no longer ignore the vital role it can play in helping them to recruit and retain students.


A recent social media study conducted by socialmediaexaminer.com* found that ‘90% of marketers indicated that social media is important for their business’. The survey, which was conducted with over 3300 marketers was developed ‘with the goal of understanding how marketers are using social media to grow and promote their businesses.’


The study also found that businesses are spending an increasing amount of time on social networking with ‘58% of businesses using social media for 6 hours or more each week’.


Video marketing is on the rise with 3 out of 4 marketers planning on increasing their use of Youtube and video marketing making it the top area marketers will invest in this year.


The number one advantage of social media marketing is generating more business exposure but there are also online benefits too, including increased traffic to your website and improved search rankings.


For martial arts academies within the NEST network, Facebook, Youtube and blogs remain the most popular networks because of the media’s ability to deliver martial arts techniques to new and existing students is a stimulating and engaging way.


NEST clients can obtain professional guidance about how to improve their school’s social networking activity. If you would like to understand more about how you can develop a social media strategy or if you want to start using social media for the first time, speak to a NEST Marketing Consultant on 0115 945 5030.




The Martial Arts Show Live, returning for the third consecutive year at the NEC Birmingham. Hope to see you there on 12th-13th of May 2012. Nest Management will be at Stand 21






*Socialmediaexaminer.com 2011 Social Media Marketing Industry Report

Meet the Team - Julie Hudson

Julie joined NEST in November 2010 as a full time Training & Support Specialist and immediately set about her mission to ensure that everyone has moved over to V3.0 of the NEST School System and is happily using it to its full potential.



Julie conducts face to face training, webinars, remote support and telephone training, writes system training manuals and has created videos for training purposes and the NEST starter CD.   She has also recently been helping to manage the new barcode scanning project and can always be relied upon to input and check student agreements when the office is really busy!


Julie has a number of years experience in this field, being employed in a 2nd Line support capacity for over 10 years, working for the likes of Criterion Software Ltd & EA Games in Guildford Surrey, The University College Falmouth and GE Money Cornwall.   In her various roles she has covered everything from desktop, citrix and server support, to asset management and training.



In her spare time Julie is a big lover of the great outdoors and enjoys travel, walking, mountain biking, camping, drag racing, off road and greenlining.


The Martial Arts Show Live, returning for the third consecutive year at the NEC Birmingham. Hope to see you there on 12th-13th of May 2012. Nest Management will be at Stand 21










About Lee Sansum

Who would have thought that me, a shy, bullied young boy from a mill town in Lancashire, would join the Army and become a European Martial Arts sporting champion, as well as acting as a bodyguard to probably the most controversial businessman in the country and also one of the most famous women in the world, the Princess of Wales?
Yet all of these things and much more happened to me, thanks to Martial Arts.


My journey started at the age of 15 when I discovered Wado Ryu Karate and the art of fighting and by 17 I was a combat veteran on the football terraces, in bars and on the National Karate Tournament circuit.  It had happened - I was now a fighter never to be bullied again in my life.

Karate took over and I quickly learnt to keep the fighting inside the Dojo and by the time I went to work in South Africa, Martial Arts was my obsession. I studied TKD in Johannesburg and was personally taught by the National Coach, absorbing the kicks and new Kata’s like a sponge.

The British Army came next, at a time when it was a bully’s playground where the weak were punished, but it was not going to happen to me again.

My physical prowess, aggression and fighting skills kept me safe. I trained in all kinds of styles and systems in Europe and the Far East, fought some of the toughest guys and studied Close Quarter Battle with the Military Elite.

Ten years of service taught me great resilience and I quickly figured out that the body is strong, yet the mind is weak. This thought alone has stood me in good stead over many years, over many challenges in difficult situations, on the battlefield and also in business.
I needed every ounce of this mindset after spending three months in an Intensive Care Unit at a British Military Hospital and being told, “Operational Tour? Son you’re not going to be able to walk again properly.”

The private security contractor scene came next and at least I could train at one location. Aged 35, I represented a National Association at the EKGB Nationals and was British Kumite Champion.

Now regarded as a good Martial Artist and experienced fighter and also an accomplished CQB instructor in the Military and Specialist Security arena, I had the best of both worlds.


Settling in Scotland in 1999 focused me on teaching my Sport at the highest level possible and I have produced National, European and World Champions in the main associations, WUMA, WKA WAKO, WOAMA and IAKSA.
I have many incredible memories, but my most dear and precious one came when aged 46 I fought on the next area to my son Damon at the WUMA European Championships.  We both won Gold medals – in the over 90kgs section for me and over 85kgs for my boy - now that’s family Martial Arts.


My recent trip to the WAKO Worlds in Austria and being part of the Team at the age of 48 was another awesome, stand-out experience. Winning a silver medal without having a heart attack was good too!!!




The Martial Arts Show Live, returning for the third consecutive year at the NEC Birmingham. Hope to see you there on 12th-13th of May 2012. Nest Management will be at Stand 21














About Sansum Black Belt Academy (SBBA)



I started my first Academy in a small Highland town called Forres (population around 7000), with classes held in the back of a pub nightclub. Brushing glass off the floor before classes was mandatory but it was free.



My wife, Kate was a fitness professional with a strong background in business so she started to teach me about accounts, tax, and marketing and also how to be nice to people! I had just come from the Security and Military world and could be a little robust in my dealings with certain situations. Kate taught me ‘the customer is always right’.



Our son Damon has been with us on the whole journey and has helped out from day one through the good times and the bad. He is now a World Champion and in number one position for the 2012 Games with the WTF Olympic Team up in Manchester.



A year after starting up, I had over 100 students paying and training and then opened a full time location in the next town (population 28,000). I started with 28 students and grew that Academy to over 400 paying and training students.



Kate and I are a terrific mix  - we could naturally sell our services, are quite outgoing so asking for referrals was second nature, and we are also great motivators so everything was right for the Martial Arts business.



I had little distraction on the mats trying to implement new things to teach (unlike many Instructors who get side-tracked with the latest new systems for success) as I had and still have a simple, clearly defined mission...to train World Class Points Fighters.



Our marketing was mainly from a specific referral system Kate and I designed, school visits and the odd newspaper advertisement. We had free editorial nearly every week and courted the local press or anyone who could pass on the good news about SBBA.



My ambition was to grow the Academy and to take a more managerial role and to do this I needed to trust my staff and the Instructors close to me which was a challenging journey in itself.



Marketing strategies had to change and be more systems driven and I also had to accept that once Kate and I started to manage more we would not attain the same student count in the main centres.



I now have a great Team of motivated Instructors teaching in 12 locations and a crop of young talented fighters in my fully sponsored World Championship Programme.



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Why NEST?



I started using billing companies in 1999 initially with EFC for Martial Arts then UP for Fitness Kick Boxing. I chose this method of fee collection for two reasons:- it had become too big a task to administer the Direct Debits as my schools grew; and all the successful schools in the USA used billing companies and I’m a big fan of copying proven success. 



The service from these two operations was ok, however they were often trying to sell me something and lacked a little bit of customer care - they didn’t really seem to have my business interests at heart.



At this time I had no previous experience in business and soon figured out the Martial Arts was as competitive as any other business and not always the open and honest industry I thought it might be.



I was then introduced to NEST by a friend and although initially quite sceptical, I started to use their services and have never looked back.



Gerard Turvey is the most professional businessman I have ever met. His integrity, honesty and transparency is reflected in the quality of the staff at the NEST Office and exceptional customer care given by the team.  I just wish I lived closer to Nottingham so I could pop into see everyone more often!



Over the years the Turvey family have become very good friends.  We have shared quite a few journeys together and I have seen NEST grow into the company you see today.



NEST have been instrumental in implementing administration systems into my operation and helping out with a huge range of issues from disgruntled parents to legal issues.



I am looking forward to working with the new software and phone apps which will make it even easier for me to keep an eye on the performance of my Group at a glance.



Having the KPI,s at my fingertips helps me spot any danger signs with a particular Academy but also tells me when an Instructor is doing well, so I can share good practice with the whole group.


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"Ask the Expert": The Best Class Times for Kids

“I’ve recently had great success with recruiting new students using a variety of different marketing channels. However, I’ve found that many of my younger students have been dropping out of classes within the first three months of training.

Is there any evidence to suggest that my class timetable may be the issue with retaining students?”Greg Allison,  BMMA Portsmouth
Chantelle Bell, Marketing Consultant for NEST says:
“Classes for children should first and foremost be convenient for parents and any classes scheduled for after 6pm in the evening typically see much lower attendance rates than those straight after school.

In general, the younger the child, the earlier your class times should be. Martial Arts Schools teaching pre-school aged children for example should schedule classes for during school hours although these classes should typically finish no later than 3pm in order to allow time for parents to ‘do the school run’ to collect older siblings.

Martial Arts Classes on school premises are extremely popular as these enable working parents to in effect extend their working day, whether or not they form part of an official After School Club.

The best times to run classes for primary school aged children are between 4pm and 6pm. Bear in mind that most parents have more than one child’s extra-curricular activities to co-ordinate so convenience and accessibility are fundamentally the biggest considerations for anyone initially choosing a martial arts school.

If a parent has to co-ordinate ‘Child A’ to go swimming , ‘Child B’ to go to football and then ‘Child C’ to attend a martial arts class then all of these activities need to be roughly in the same area at a similar time of day in order for parents to be able to ferry their children to and from training venues.

Most parents want to have finished all extra-curricular activities by no later than 6pm in order to have tea, complete homework and start the nightly bedtime routine and this is particularly important for younger children where they are often tired after a day at school.

If you have concerns that your current class timetable may be at odds with parents’ needs, consider:

§  Asking parents how convenient they find your classes. Do they find the class times easy to fit around their work and other childrens’ activities and do they find it easy to park when they drop their children off?

§  Conducting a survey to research new class times. Whilst you won’t be able to please everybody all of the time, you’ll get a rough idea about whether particular class times are more popular than others.

Remember – black belts are your loyalists and as such, they will come to your club at any time of day. Children however will not, as they are dependent on their parents.
If you’d like to find out more about how to manage your class timetable, you can speak to a NEST Marketing Consultant direct. Simply contact NEST on 0115 9455030 to arrange a telephone consultation.



The Martial Arts Show Live, returning for the third consecutive year at the NEC Birmingham. Hope to see you there on 12th-13th of May 2012. Nest Management will be at Stand 21



September Update

Hi everyone, I am delighted to be writing this foreword at what has always been the beginning of the best three months of the Martial Arts calendar for taking on new students. At NEST we have also taken on more new clients than ever and have also seen a record number of new locations opened by existing clients.



We are also seeing a significant increase in the use of our school management system (V3) as we quickly approach the changeover from Version 2 for all remaining schools that are not yet there. The communication functions of the system coupled with the ease of taking attendance in a number of ways, including using a mobile phone, will continue to support schools efforts to make real improvements in retention rates as well as making the task of managing the business more effective. This is really important as we go into this part of the year when school owners can take advantage of a rising market as children have returned to school and parents look to enrol them into new extra curricular activities; but remember that adults too are looking for new activities post summer holidays and should also not be forgotten.



Throughout the summer months we have seen schools continuing to make progress in increasing the volume of business they achieve. Some schools have increased business by double digit percentages this year with the best performances showing monthly increases of up to £5K. In addition to these successes, we have also seen student retention rates at higher than anticipated levels, which is great and this continues to give us confidence in the industry for growth potential for every school.



The three months of September, October and November always stand out as the biggest opportunity every year for our industry, but we have to work at it to achieve our goals. While I am sure that you have been taking notice of our marketing prompts in preparation for this time please also remember that those with consistent success also show a consistent approach to their marketing activity. That means formulating and executing a well prepared plan to implement marketing actions which support your goals for getting new students and retaining the ones that you have. It is clear, from our analysis of schools, that success will only come where there is a consistent focus on the business of getting and retaining students throughout every single month.



Martial Arts has given us the tools to enable us to “dig deep”, focus and demonstrate commitment to success. Use these skills in your business now and irrespective of the economic climate as reported on the news, you will end the year with the success you planned and truly deserve.



I wish everyone all the very best for success in this last part of the year. If you need any help or guidance please do not hesitate to call us. 



Very best wishes